Consumer advice: frequently asked questionsAre travel agents responsible for ensuring that travellers` passports are viable before they go on holiday?
Can I get a refund or exchange on unwanted Christmas gifts after 21 days?
How can young drivers reduce the cost of motor insurance?
How much do I have to pay a tour operator if I cancel a holiday I had previously booked?
I can`t afford the annual fee for a TV Licence. Do I need one?
I have a credit note which is now out of date. What can I do?
I have been offered an exchange rather than a refund on an unsuitable purchase. What are my rights?
I have been refused a refund after returning a faulty laptop - what can I do?
I have lost the receipt of a jacket I bought which doesn`t fit. What are my rights?
I have noticed a lot of information in the news about unfair bank charges recently. Can I find out more about this?
I need help managing my money and reducing my debts. What advice can you give me?
I ordered concert tickets from a website but they weren`t delivered. Can I get my money back?
I recently bought a new freezer which is faulty. What are my rights?
Is there a discount available for a TV Licence for people who are blind?
My father is over 75 years old, does he still need a TV Licence?
My house has suffered flood damage but my insurance company won`t pay for repairs. What can I do?
Should I take out insurance for my holiday, even if I have home insurance and a European Health Insurance Card?
What happens if I have a deposit on goods from a company that goes into administration?
What precautions should I take while shopping online?