Public health and housingOur officers deal with complaints and enquiries about a range of public health and housing issues.
We do not deal with the allocation of social housing. This is the role of the Northern Ireland Housing Executive
Our responsibilities include:
- providing legal and technical advice about rent books and tenancy statements to private tenants, and investigating their complaints
- providing legal and technical advice to landlords
- enforcing housing and public health legislation
- inspecting properties to make sure they are suitable to live in
- issuing certificates of fitness to landlords
- providing advice about:
Legal actionWe can take legal action against landlords if the condition of their property creates an unhealthy environment for tenants. This covers privately-rented properties and those owned by the Northern Ireland Housing Executive or other housing associations.
There are some other specific situations when we may take legal action. They include:
- serving legal notices on owners of private properties asking them to carry out repair works, abate nuisances or make houses fit to live in
- issuing noise abatement notices to social housing landlords
- serving legal notices to tenants if they are responsible for causing a public health nuisance, for example, by allowing rubbish or dog mess to build up on private properties.
Complaints or enquiriesIf you have an urgent complaint or enquiry (for example, a burst pipe or an oil leak), we aim to respond within one working day.
We aim to respond to all other complaints and enquiries within three working days.
Call us on 028 9027 0428 to speak to a member of our team.